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T
taylor-archer-e-
October 23, 2024
Question

I tried applying for QB payroll and payments. They asked for identity verification, they were unable to verify. They denied my account. How do I reapply?

  • October 23, 2024
  • 1 reply
  • 0 views
QB team was unable to verify if they needed my ID (admin) or my husbands ID (business owner). I opened multiple cases and sent in both. My account was flagged for fraud and they closed our application "indefinitely". Is it possible to reapply for a payroll/payment account?

1 reply

MorganB
MorganB
October 23, 2024

Thanks for posting your question here in the Community, taylor-archer-e-.

 

I'm happy to point you in the right direction regarding reapplying for a QuickBooks Payments account.

 

In this instance, I recommend reaching out to a member of the Payments Support Team to discuss the terms of reapplying. An agent will be able to take a closer look at your account details and give you the best advice and options moving forward. Here's how to get in touch with the team:

 

1. Sign in to your QuickBooks Online company.
2. Go to (?) Help.
3. Choose Contact Us, then select a topic to connect with the right expert.
4. Select your preferred way to connect.

 

The following article provides additional info about contacting Payments Support.

 

If you have any other questions please don't hesitate to reach back out. I'll be here to help in any way that I can.

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