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July 10, 2021
Question

I turned off Automatic filing of tax forms but it still says the forms will be filed automatically

  • July 10, 2021
  • 1 reply
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1 reply

July 10, 2021

Thanks for posting, @tomevans-littler.

 

I have some information about automatic filing. To verify, are you using the Full-Service payroll type? If so, you'll want to contact our Payroll Support. This way, they can assist you with your payroll plan.

 

To reach out:

 

  1. Go to Help.
  2. Scroll down and select Contact Us.
  3. Enter a brief description of the case in the field. Then, tap Continue.
  4. Choose either Chat or Callback.

 

If you're not using Full-Service, try accessing your account using a private browser. 

his browsing doesn’t store data and will help the page load without issues from temporary data.

 

Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Press Ctrl + Shift + P (Mozilla Firefox).
  • Press Command + Shift + N (Safari).

 

After that, go back and verify your E-File settings. Just go to Gear and then Payroll Settings to see it. Check out this guide for details: Setup E-File & Pay.

 

Additionally, here's a link that covers all tasks you can do when using the payroll feature.

 

Click the Reply button below anytime if you still have follow-up questions or concerns about your tax fillings. I'll be around for you. Take care and have a lovely weekend.