I "upgraded" to online. I pay 22 a month for payroll. I just received a new bill for payroll yearly 855.00. Is this charge for qb desktop that is not active anymore?

Hi there, Matt.

I can guide you through an article to help you understand Intuit charges on your credit card or bank account. You can also utilize this article to look up the charges that have been made to your account: Understand Intuit charges on your credit card or bank statement.

If you see unrecognized charges, I recommend contacting our QuickBooks live support so they can assess this situation and help you resolve this.

Here's how:

1. Head to this link: Contact Us.
2. Select QuickBooks Online product and click Continue.
3. Select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Furthermore, you can also manage your accounts, products, contacts, billings, and user ID access by signing in with CAMPs. You can update your billing information, payment method, and email addresses, as well as review charges and change credit cards.

I'd gladly assist you anytime if you have further concerns besides random charges from your account. Feel free to post here in the Community.