I use the payroll service with quickbooks online and cannot get the workforce email for new employees to work. It did work in the past, but now the emails never arrive.

Warm greetings, @ann91. I'm here to ensure that your new employees will receive the invitation.

Once your invited employees did not receive their invitation via email, here are the possible reasons and what we can do to fix it. 

• Have them check their junk or spam folder.
• The recipient's mail servers might be blocking the email.
• If your employee has access to QuickBooks Online, make sure they use a different email for Workforce than the one they use to sign in to QuickBooks Online.
• Make sure the email is accurate or correctly formatted. 

For more information, check out this article: Get answers to common questions about QuickBooks Workforce. 

Moreover, let's recheck the email and see if it is accurate. If everything is correct, we can resend the invitation. 

Once an employee accepts the invitation in the email, they can create their own Intuit account. It allows them to manage their user ID, personal settings, and security info.

On the other hand, QuickBooks Workforce lets employees update and manage their personal information easily. They can add new data, such as your name, address, phone number, or email address. This feature is handy for employees who need to keep their details up-to-date.

You can click the reply button below whenever you need further assistance with sending an invitation for your employees to QuickBooks Workforce. I'm always here to help you.