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trevinopowered-g
October 10, 2021
Question

I used the wrong account when I recorded Payroll. It says I need to contact QB. Can I fix this without calling them? TIA

  • October 10, 2021
  • 1 reply
  • 0 views
Instead of using the Checking account, it was defaulted to the Cash account. I voided the check thinking that would allow me to fix it, but it didn't.

1 reply

Kristine Mae
Kristine Mae
October 11, 2021

It looks like you're subscribed to our Full-service version, Trevinopowered-g. You'll have to reach out to our payroll support to make some changes.

 

Let me walk you through the steps:

  1. Click Help inside QuickBooks Online.
  2. Enter "I need a human" in the Type something field.
  3. Click Get help from a human.
  4. Enter "Change bank account" in the description field, then click Continue.
  5. Select either Chat or Callback.

However, if you have the Enhanced payroll, you can edit the payroll preference without contacting support.

 

The Community is available 24/7 if you have other payroll concerns. Don't hesitate to drop by at any time. Keep safe!

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