I went to go pay for this probably a week after downloading it because I saw the benefit and it charged me, but then refunded the money automatically later. I'm confused

Hello there, @jajconsultingllc. 

Thanks for sharing your experience here in the Community. I want to help ensure I'm clearing up any confusion.

Can you please elaborate more on your issue? Any additional details would help me address your concerns accordingly.

In the meantime, you'll want to visit this link to learn more about managing your billing, payment, and subscription info in QuickBooks Online.

I'll be looking forward to hearing you again. Take care!