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aaronvinck
April 4, 2024
Question

In my Employees section of Quickbooks Online, suddenly most of my employees have disappeared. Why can I see only 20 employees, when there should be hundreds.

  • April 4, 2024
  • 7 replies
  • 0 views
Original commenter did not share additional details

7 replies

Kurt_M
April 4, 2024

Hello there, Aaron.

 

We can perform some basic troubleshooting steps to check if this has something to do with your browser. Sometimes, when a browser contains temporary internet files, it affects the QuickBooks Online (QBO) experience. Access your company file using a private or incognito window. Use these shortcut keys:

 

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

Once you're in, try to check your employee list. If all employees show up, proceed to clear your browser's cache. Refer to this article for the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

 

In case the issue persists, we recommend contacting our Customer Care Team so they can gather more details about your experience and conduct further investigation to determine the root cause of the problem. Refer to this page for more information: QuickBooks Online Support.

 

Additionally, here's an article to help you manage employee information in QBO: Edit or change employee info in payroll.

 

Feel free to comment below if you have any follow-up questions related to employees. Keep safe and have a good one.

aaronvinckAuthor
April 5, 2024

I do not believe this has anything to do with a browser cache issue, because our newly shorteedn list of Employees looks exactly the same using multiple browsers, on multiple devices, and by multiple QBO users.  We can't ALL be having the exact same problem, all at once. 

 

This loss of employees happened after some very recent update to QBO -- we noticed a number of other screens and features of QB have changed / were updated at this same time.

 

Will will say, however, that this this loss of displayed employees on the Employee screen is also weird, because if we go to write a new check, and make the payee one of our many "lost" employees, they still show up as a match as "employee" (as opposed to vendor or customer) when typing the name into the write Payee box in the write check screen.

 

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