In payroll the gross amount of pay check is subtracted in registry not the net amount. How do I fix?

I'm here to assist you with your payroll concerns in QuickBooks, @dowdingplumbing. 

I understand that you've encountered an issue where the gross amount of the paycheck is being subtracted from the registry instead of the net amount. Allow me to share insights about this matter. 

I've looked into our system and confirmed that there's an ongoing issue with the payroll report, and the bank register shows total cost instead of net pay amount. Rest assured our dedicated product engineers are diligently working to address these concerns at the earliest opportunity.

With that in mind, I recommend reaching out to our QuickBooks Online support team so that you can be included in the list of affected users. This will help our engineers assess the scope of the issue and keep you informed via email updates once it's resolved. Furthermore, please keep in mind that they only operate during specific hours, which are from 6:00 AM to 6:00 PM, Monday to Friday, and 6:00 AM to 3:00 PM PT on Saturdays.

Here's how: 

1. Sign in to your QuickBooks Online company on a web browser.
2. Choose Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.
  • Ask the community to get help from businesses like yours.

In the meantime, we can make some changes to your payroll settings. Here's how: 

1. In your QBO account, go to Payroll Settings under the gear icon.
2. At the bottom of the Payroll Settings, click the pencil to the right of Accounting.
3. At the bottom of that page, select the pencil to Update Existing Transactions.
4. Set the date 1 day before the first transaction with the issue
5. Select Update.
6. Then go check to make sure the existing transactions have been corrected.

I'm also adding the following articles to help manage your payroll in QBO:

• Set up and manage payroll schedules 
• Add pay history to QuickBooks Online Payroll.

While we work on resolving this, I kindly ask for your patience and understanding as we work towards a resolution that aligns with your needs. Stay safe!