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December 18, 2021
Question

In the payroll section, my balance for doing issue payroll to employees is not showing the correct balance.

  • December 18, 2021
  • 1 reply
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1 reply

December 20, 2021

Hi there, @killrainll.


The data that shows in the Payroll menu depends on the transactions you've entered in QuickBooks. You can double-check the paychecks that you've created and see if these match your payroll reports and records.

If everything is fine and the balance is still incorrect, let's run some basic troubleshooting steps. Sometimes local internet cache files stored in the system can cause unexpected behavior in the product. 

 

To isolate the issue, open your account in a private window. Simply press the following shortcut keys:

 

  • Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 
If the balances are now correct, go back to your regular browser and clear its cache. If the issue persists, use another supported browser. This might be a temporary issue with QuickBooks and the current browser that you use.

There are also several payroll reports you can use to view useful information about your business and employees. You can check the functions of these reports in this article: List of payroll reports available in QuickBooks Online Payroll.

The Community always has your back, so please let me know if you have any other questions. I'll be more than happy to help. Keep safe.