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May 1, 2024
Question

In weekly time sheets, employees who are terminated in QBO are still showing up in the employee drop down for weekly time sheets. Can they be hidden?

  • May 1, 2024
  • 1 reply
  • 0 views
Earlier there used to be an asterisk next to their name and the ones with * were all clubbed together. Now they show up like regular employees even tho they have been terminated in QBO

1 reply

May 1, 2024

Thanks for posting in the Community, Upasini. Let me get you the appropriate support for the terminated employees not to show in your weekly timesheets. 

 

I appreciate what you've done on your end. However, since the terminated employees are still showing in your weekly timesheets, I recommend contacting our Customer Support team, for they have the appropriate tools to investigate the issue further. 

 

Here's how: 

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Select Contact Us and choose a way to connect with us:
  •   Start a chat with a support expert.
  •   Get a callback from the next available expert.

 

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT for PlusEssentials, and Simple Start users. Advanced users can contact us anytime and any day.

 

By doing this, our team will be able to identify the cause of the issue you've encountered. 

 

Additionally, you'll want to check this article and learn how to change your employees' info in QuickBooks payroll products: Edit or change employee info in payroll

 

Please don't hesitate to reply to this thread should you need additional assistance managing your employees and any QuickBooks-related concerns. I'm always available to help. Stay safe.