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L
lsefcik
May 12, 2025
Question

Inactivate a work location doesn't work and no one can seem to figure it out at QB payroll. Employee in CA termed in Dec 2024 and yet I continue to be charged for CA!

  • May 12, 2025
  • 1 reply
  • 0 views

Our employee in CA termed in Dec 2024. I waited until final 2024 payroll tax reports were filed before asking QB to stop charging me for CA. I tried to inactivate the State but the system won't allow it, even though there has been no payroll in 2025. I submitted a case back in Feb and now 4 months later, I am still being charged for CA (payroll) and I still cannot activate the CA work location even though QB does my payroll and certainly knows there is not an employee in CA. The inactivate page even says no employees are assigned to this location. 4 months and no one in QB payroll can figure out how to inactivate a state that hasn't had an employee since 2024! And if the system worked correctly, I should be able to do this myself!

1 reply

C
ClaireSamanthaS
May 12, 2025

It is concerning that you have waited four months without a resolution, especially after submitting a case. We encourage you to reach out to our live support again for a follow-up, Isefcik.

 

I am aware that you have contacted them. However, they are best positioned to look at your query in detail. They can escalate your case if necessary and provide more specific guidance on resolving this issue.

 

To contact:

 

  1. Go to Help and choose the Search tab.
  2. In the search field, type in contact support.
  3. Click the Contact Us button.


     
  4. Choose between the methods to connect with our support.
  5. Follow the on-screen steps based on your choice.

 

I'll also include an article you can visit for the best times to contact them: Get help with QuickBooks products and services.

 

You can also read this article to ensure you collect the correct local tax jurisdictions and obtain the physical addresses for your employees’ home and work locations: Set up local taxes in payroll.

 

Your patience is greatly appreciated, and I hope this gets sorted out soon. If you have any additional concerns about managing or deactivating your employee work locations, please click the Reply button below, and we will respond promptly.

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