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venusmfg
September 1, 2023
Question

Incorrect paycheck amount sent to register

  • September 1, 2023
  • 9 replies
  • 0 views

Hello,

 

For the last payroll I ran there was an issue with three of the employee's checks.  QuickBooks online payroll generated their pay, took out their taxes, etc. and came up with the correct net pay.  However, when these employees' paychecks were put in the register the amount they were entered into the register was their net pay + employer taxes + employee taxes.

 

Example:

Gross pay: 1097.91

employee tax total: 182.91

employer tax total (not deducted from paycheck): 83.18

other deductions: 210.56

NET PAY: 704.44

 

QuickBooks payroll shows 704.44 for net pay, check was cut for 704.44, etc.

 

On my bank register however, this employee's paycheck item appears as: 970.53

This amount is equal to net pay + employer taxes + employee taxes

 

When I void the payroll item, QuickBooks creates a corresponding credit in the amount of, you guessed it, 704.44 which causes an ADDITIONAL problem.  When I run the check again everything appears to be correct on the payroll side...and the register shows another item for 970.53

 

This only happened with 3 of my 23 employees.  Support is stumped, I'm stumped.  Anyone have ANY ideas?

 

Thank you!

    9 replies

    D
    DebSheenD
    September 1, 2023

    Hello there, @venusmfg. I'm here to help you fix this.

     

    The option to move paychecks directly to another bank account is unavailable. As a workaround, enter the payroll checks manually as journal entries so you can use them to reconcile the account.

     

    You can either combine all of the employees' paycheck totals into one journal entry or create a separate transaction for each employee. To make sure the amounts are accurate, you can run a payroll report (Payroll Summary, Payroll Summary by Employee, or Payroll Details) for reference.  

     

    Here's how: 

    1. Click + New on the left panel.
    2. Select Journal Entry.
    3. Under the Journal date, enter the paycheck date.
       

    For more details about how to enter the debits and credits for wages and taxes, as well as a sample paycheck, please check the following article: Manually enter payroll paychecks in QuickBooks Online.

     

    I also recommend consulting an accountant on what specific accounts to use to record the transaction to ensure the accuracy of your books. I've also attached some articles about tips and guides to reconcile an account: 
     

    As always, you can share your concerns with us in handling your accounts in QBO. My QuickBooks Community team and other QuickBooks users are always ready to help.

    L
    lfsilvercreek
    September 1, 2023

    I'm having the same issue. I deleted my checks, ran payroll again and same issue. Have not received a response back from support.

      S
      Statuesnotme
      September 7, 2023

      Has anyone found a solution? I was on the phone with support for an hour and they had to submit a ticket.

       

      It has added the gross pay plus employer contributions as the check amount instead of the net pay.

       

      Deleting the check and rerunning did nothing.

      All accounts are mapped properly in payroll settings.

        Bryan_M
        Bryan_M
        September 7, 2023

        We appreciate you for joining this thread, @Statuesnotme. We recognize the urgency of your concern and for contacting our support to solve this issue.

         

        Since you submitted a ticket, we recommend routing back to QBO Payroll live support to check for updates about the case you raised. This will help us clear things up and understand why it happened to your account.

         

        We'll also add these articles for future reference:

         

         

        We empathize with your concerns. Please come back if you have additional questions. We'll answer you as soon as possible. Take care.

        R
        rjcomyn
        September 12, 2023

        I'm having the exact same issue.  I've changed nothing with my payroll account mapping since my last payroll run, but the total payroll cost is being recorded to my check register.  Must be a glitch with QuickBooks that I hope they get corrected very soon!

          DHeraV
          DHeraV
          September 12, 2023

          Hello there, @rjcomyn. 

           

          After reviewing the situation on my end, I have discovered that there is an ongoing investigation regarding the issue you mentioned. To ensure that you are included in the list of affected users and receive the necessary assistance, I recommend contacting our QuickBooks Online Payroll (QBOP) Support Experts. They possess the necessary tools and expertise to review your account securely and safely.
           

          Here's how:

           

          1. In your QBO account, click on Help (?).
          2. Select Contact Us.
          3. Enter your concern, then select Let's talk.
          4. Choose a way to connect with us: Start a chat or Get a callback.

           

          To know our support's availability hours, kindly visit: Contact Payroll Support.
           

          Additionally, you may find it helpful to read this article on how to wrap up this year's payroll and prepare for the next using QuickBooks: Year-end checklist for QuickBooks Online Payroll.

           

          I'd appreciate it if you could keep me informed by leaving a comment below. I'm sure to get back and assist you promptly. 

          P
          PGEFlorida
          October 18, 2023

          Support has no idea what the problem is and is a complete waste of time.  Any updates from you? 

          D
          DMMI
          September 16, 2023

          I am having the same issue- has anyone found the answer?  This is especially concerning because it is nearing the end of the month and I am worried that Payroll taxes will be figured incorrectly due to Quickbooks accounting errors. 

            Rubielyn_J
            Rubielyn_J
            September 16, 2023

            I'm sad to hear that you're experiencing the same issue, @DMMI.

             

            I completely understand how frustrating it can be, especially with the end of the month approaching and the concern about payroll taxes. 

             

            I'm here to provide clarity and insights on how to proceed.

             

            I've looked into our system and confirmed that the investigation is still in progress. Rest assured our dedicated product engineers are diligently working to address these concerns at the earliest opportunity.

             

            If you haven't already, I recommend reaching out to our QuickBooks payroll support team so that you can be included in the list of affected users. This will help our engineers assess the scope of the issue and keep you informed via email updates once it's resolved.

             

            In the meantime, here's a workaround we can use to resolve your concern with your paycheck.

             

            1. In your QBO account, navigate to Payroll Settings under the gear icon.
            2. At the bottom of the Payroll Settings, click the pencil to the right of Accounting.
            3. At the bottom of that page, click the pencil to Update Existing Transactions.
            4. Set the date 1 day before the first transaction with the issue.
            5. Click Update.
            6. Then check to make sure the existing transactions have been corrected.

             

            To help you effectively manage your payroll in QuickBooks Online, I've gathered some useful resources and links below:

             

             

            While we work on resolving this, I kindly ask for your patience and understanding as we work towards a resolution that aligns with your needs. Stay safe!

            G
            GregNonProfit
            September 20, 2023

            I'm having the exact same problem. You guys really NEED to fix this! This is completely unacceptable for an accounting package to create incorrect entries on something as critical as payroll!

            M
            MJPLO
            September 20, 2023

            Same issue here.  Very frustrating.  Took quite a while to figure out what the problem was, and now there appears to be no fix.  We're about ready to run payroll again, and I want to make sure this problem is fixed.  And it's very strange that this happens to some employees and not others.

            M
            MJPLO
            September 20, 2023

            As a follow-up to my post from a few minutes ago, I tried the fix that is contained in the instructions above ("In your QBO account, navigate to Payroll Settings ...").   That did resolve the current issue quite easily.  Thank you for that.  Seems like the root cause of the problem has not been addressed, but this was a good work-around to resolve the problem after the fact.  Thank you.

              S
              SirielJeaB
              September 20, 2023

              Thank you for getting back to us and sharing update, MJPLO.

               

              I'm delighted to hear that my colleague Rubielyn_J has been of great help in addressing your concerns. You are always welcome to post in the Community with any QuickBooks-related questions you may have.

               

              We'll be happy to lend a helping hand if you need one moving forward Have a nice day ahead!

              M
              md2023
              October 6, 2023

              i to just discovered i have the same issue.  i cannot even reconcile my bank account as the register has the incorrect amount of my payroll check i wrote.  How does this happen when you pay alot of money for things to be correct.  i then had to go back and check all my gov forms to make sure they were right.  what a pain and how does this happen

              D
              DebSheenD
              October 7, 2023

              Hello there, @md2023. I'll share some insight on your query about processing paychecks.

               

              Upon checking on my end, I have found that there is currently an ongoing investigation regarding the matter you mentioned. To ensure that you are added to the list of affected users and receive the necessary assistance, I recommend reaching out to our QuickBooks Online Payroll (QBOP) Support Experts. They have the tools and expertise to review your account in a safe and secure manner.

               

              Here's how:

               

              1. In your QBO account, click on Help (?).
              2. Select Contact Us.
              3. Enter your concern, then select Let's talk.
              4. Choose a way to connect with us: Start a chat or Get a callback.

               

              To know our support's availability hours, kindly check this article: Contact Payroll Support.
               

              Additionally, you may also want to check out this article to learn how you can wrap up this year's payroll and prepare for the next with QuickBooks: Year-end checklist for QuickBooks Online Payroll.
               

              If there is anything else I can do to assist you with QuickBooks, particularly payroll-related activities, you can reach out to the Community at any time. I'll be standing by for your response. Stay safe always.

              E
              EngineeringVision
              October 23, 2023

              Same problem here! Luckily I didn't void anything so I didn't have as many things to deal with. I still don't have a solution. And, frankly, we shouldn't have to. We pay out the you know what for this service and it should work the way it needs to for the money we spend.

              T
              teriWeit
              January 1, 2024

              Has anyone figured out how to fix this problem? Thank you 

               

              R
              Rea_M
              January 1, 2024

              We have an update on the QuickBooks Online Payroll (QBOP) issue where the bank register displays the total cost instead of the net pay amount, teriWeit.

               

              Based on our records, we have a newly created investigation (INV-95410) regarding the occurrence mentioned above. Rest assured that this case is currently being worked on with utmost urgency.

               

              Since you're one of the affected, let's contact our Payroll Care team. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. To do this, here's how:

               

              1. Sign in to your QBO company.
              2. Go to the Help (?) menu.
              3. Select the Search tab.
              4. Click the Contact Us button.
              5. Enter a brief description of your concern in the What can we help you with? field.
              6. Select Continue.
              7. Choose a way to connect with us (Chat or Callback).

               

              Once this matter is resolved, you can also check out this article to provide additional assistance in finalizing this year's payroll and getting ready for the next using QBOP: Year-end checklist for QuickBooks Online Payroll.

               

              We appreciate your patience. If there's anything else you need or have other payroll concerns, please let me know in the comments below. I'll be here ready to help you out.

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