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M
MBMOM
February 22, 2023
Question

Intuit ID & Payroll ID not matching

  • February 22, 2023
  • 1 reply
  • 0 views

We attempted to set up direct deposit payroll but got error code 40001. Called Intuit and was told that the issue is that our Intuit ID and Payroll ID do not match. I have spent over 3 hours on the phone with support this week trying to get it figured out. No one seems to know how to help me. Any ideas?

1 reply

J
JamaicaA
February 22, 2023

Hi there, @MBMOM.

 

I can only imagine the frustrations you went through upon setting up a direct deposit account for the payroll. I understand the importance of activating it so you can pay employees on time. I'd like to take this moment to give you some details about this case.

 

Please know that we’re looking into your issue regarding the error code you've mentioned. We're creating a new Tier 2 case for you so our Payroll team can investigate this further. They will reach out to you with more information within the next 1-2 business days via email.

 

If you haven't heard from us within that time frame, please return here and we'll provide you with an update. You can get back to this thread or start a new one.

 

Know that the Community forum is always open to help if you have other concerns with QuickBooks. If there's anything else you'd like to do, I'll be here to help you.

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