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NewUser2023
October 5, 2022
Question

Intuit online payroll - direct deposit issues

  • October 5, 2022
  • 1 reply
  • 0 views

It seems that it is impossible to reconcile missing or mismatched direct deposit payroll transactions initiated by Intuit. 

 

We need some form of transaction or activity record showing where each Intuit payroll direct deposit was sent.  

 

Say if an employer has 10 employees and they all get paid the same net amount every month via direct deposits to their bank.   But if one employee claims that he has never received the direct deposit, how does the employer verify that it is true?  

 

If the employee insists that he has never received his money, and yet the employer could see that 10 direct deposits had indeed been deducted from the employer's bank statement.  How does the employer proves that money had indeed gone to the employee who is claiming he has never received the money?

 

Intuit doesn't seem to provide any reports or confirmation records for the employer to reconcile or verify the direct deposit activity.   And if you call the bank, the bank will not provide details as to where the money went because they are not the one who initiate the electronic transfers. The bank will ask you to check with the payroll service provider who initiated the payroll direct deposit.   But Intuit provides zero reporting on direct deposit activity as far as I can tell. 

 

This is a very important internal control that is missing from Intuit payroll service when using direct deposit for employee paychecks.

 

We need some form of transaction or activity record showing where each Intuit payroll direct deposit was sent.  

 

Would appreciate any advice on how this can be resolved to prevent unnecessary disputes between employer and employee over direct deposits. 

 

Thanks

 

1 reply

K
Kurt_M
October 5, 2022

Hello there, @NewUser2023. Now that I'm here, I'll point you in the right direction to get your direct deposit checked so you can complete your tasks in your QuickBooks Online (QBO) company.

 

I'd recommend reaching out to our QuickBooks Customer Care Team. This way, they'll be able to check and investigate your account to determine why one of your employees wasn't able to receive the direct deposit. To begin, here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

For QuickBooks Online Payroll, core, Premium, you can reach out to our support team from Monday to Friday, from 6 AM to 6 PM PT.

 

In addition, here's an article to help you fix direct deposit issues: Fix direct deposit issues.

 

You can also check this page in case you'd like to change your direct deposit funding time: View or change your direct deposit funding time.@NewUser2023, don't hesitate to get back to me if you need further assistance with this. You can also post here again if you have any additional QuickBooks-related concerns. I'll be more than happy to help you out again. Take care, and have a good one.

N
NewUser2023Author
October 7, 2022

Thank you but that is not the issues I was referring to. 

 

The problem is that Intuit payroll is lacking very basic internal controls with their payroll direct deposit activities. 

 

We need some form of transaction or activity record showing where each Intuit payroll direct deposit was sent.  

 

Just like if I arrange for my employees to get paid by manual checks, I can easily tell from my bank statement which check payment has cleared or still outstanding, and if a check has cleared, I can easily look at cancelled checks or even reach out to my bank to find out where the funds have been deposited. This way there is no dispute if an employee claims to have NOT received his paycheck.

 

But if I use Intuit direct deposit service, there is simply no report and no way for the employer to verify which employee has received his direct deposit and which one has not. 

 

I had reached out to the support department and nobody seems to know how the employer can verify direct deposit activities. 

 

If you can just answer this question:  say I have 10 employees all getting paid the same net amount on a payroll run.  If I arrange 10 direct deposits to go out for my employees paychecks, but I only see 9 withdrawals from my bank, how do I know which employee has not received his direct deposit?  CAn you tell me what does an employer do  under this scenario without having to ask Intuit to open a full blown investigation as to which employee did not get paid?   

 

If you can ignore everything I wrote here and just answer my question in bold above, that would be very helpful. 

 

Thanks

M
MadelynC
October 19, 2022

I hear your sentiments, @NewUser2023.


I know how helpful it is to have control over your payroll direct deposit activities. QuickBooks Online Payroll has a column to show the status of paychecks processed through Direct Deposit. You can simply follow the steps below to verify which employees have or have not paid.

 

  1. Open your QuickBooks account.
  2. Go to your Payroll menu.
  3. Select Employees.
  4. Click Paycheck List.
  5. When hovering over the status, you’ll see an explanation pop-up box that contains descriptions. These are the following:

    • Scheduled: We have everything we need to send this check to the bank and pay this employee. Need to make changes? Select the net pay amount before PT to modify or delete the payroll.
    • Processed: We already sent this employee’s paycheck info to the bank and aren’t able to make any more changes. This employee will be paid by the end of the day on < date>.
    • Returned: We ran into a problem with this employee’s bank account and couldn’t pay them via direct deposit. Watch your email for details on when we’ll return these funds to your bank account. Be sure to void this check and either create a new one after correcting the employee’s bank account information or set the pay method to paper check.
    • Canceled: Direct Deposit was not included for this paycheck.


You can also run the Payroll History report to view information about your employees’ paycheck status.

 

Moreover, here are some resources on how to handle employees more efficiently and the importance of their pay stubs:

 


If you have any other concerns besides payroll, please let us know in the comment below. We'll be here to help. Keep safe always!

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