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BBarnhart
October 18, 2021
Question

Intuit Online Payroll e-filing NC Unemployment

  • October 18, 2021
  • 1 reply
  • 0 views

Good morning!

We signed up several new clients for Intuit Online Payroll back in June and submitted Form 8655 to IOP.  To date, the NC state withholding has not been approved for e-filing (state issue, not IOP).  We received notification (from IOP) that the NC State Unemployment was approved and it even specifically states it is approved when we "check e-filing status" in IOP.  However, now that the third quarter reports are due, when we try to e-file/pay, it says it's not.  Time is running out and we can't seem to get the proper level of support to communicate.  Doing an online chat isn't getting us any where.  Suggestions?  Filing on the state website isn't an option since that requires a PIN that the state issues.  Having the client mail a paper form with payment defeats the purpose and will likely cost us clients.

1 reply

Candice C
Candice C
October 18, 2021

Good morning, @BBarnhart. 

 

It's great to see a new face here in the Community. Allow me to point you in the right direction so you can file your payroll forms. 

 

Our support team is the best route to take when dealing with e-filling payroll forms. They have additional tools to take a closer look at your account on the back end. Use this guide to get in touch with them today: Contact Payroll Support.

 

Reach back out if you have any issues contacting our support team. I want to ensure that you're taken care of today. Happy Monday!  

B
BBarnhartAuthor
October 18, 2021

Thank you Candice, chats with support have not gotten me anywhere, that's why I came to the Community.  No one has given us an answer as to why we can't file or why the conflicting messages about our ability to e-file.  Twice I've been told someone will contact me with more information, but have never been contacted.  We're getting frustrated and nervous about the tax filing deadline.

M
mv32
October 18, 2021

Let me help you E-file NC unemployment, @BBarnhart.

 

I also get disappointed when the product that used to have the feature I always work on suddenly misfunctions. Usually, you'll have the ability to E-file the state unemployment tax when you have an active payroll subscription, and the account is E-filing ready (Form 8655 is submitted).

 

In this case, I know you already contacted them, but I'd still encourage you to get in touch with our Payroll Specialists. They have the tools to access your account in a secure session. This way, our representative can investigate and tell you why E-filing the NC Unemployment tax isn't enabled on your end. You can also request them to screen share so they can take a look at your Intuit Online Payroll account.

 

Also, you can browse these links that contain the forms you need to submit quarterly and yearly.

 

I always want to see your business grow bigger. If you have additional questions or concerns about filing tax forms, feel free to comment here. Anytime I'll help you. Take care!

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