Intuit Online Payroll - Jojie D

I have reached out to Intuit Online Payroll with various payroll-related questions over the past 6 months and almost every time, I have been first connected to a rep named Jojie D. I have documented 4 times that Jojie D. disconnected our chat without notice. The first 3 times, he sent me a quick generic "This issue is related to Quickbooks Payroll, not Intuit Online Payroll, I can't help you." The most recent time, I told him immediately that this was an IOP matter and he even asked me for the account info. Then he said "Please give me a moment to open the account." He then disconnected. 

I have requested to speak with a supervisor multiple times via chat and phone and have been told that I cannot speak to one. I currently have 18 clients using IOP and a handful using QBO Payroll. I've already had to contact the Office of the President of Intuit about a Quickbooks Payroll issue that started in November 2020 and wasn't resolved until March 2021. I am switching ALL of my clients to Gusto. I've been using Gusto for almost a year now with my other clients and their customer service has been stellar 100% of the time. 

This is absolutely unacceptable for a company of this size.