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J
jcubin
November 7, 2023
Question

Intuit QB Payroll Monthly Per Employee Fee

  • November 7, 2023
  • 4 replies
  • 0 views

I have 8 companies that we process payroll for. QB is not able to split the subscription out per company so I have one company that pays the monthly per employee usage fee.  I need to invoice the other 7 companies accordingly but I cannot find a report that shows me the details, by employee and date, for what I was invoiced for.  I have called customer service and requested this report, but depending on the employee, I may or may not receive the correct detail billing report even though I have a case number that is supposed to provide details on how to run this report. Is there a place in QB to go to get the billing details for the Intuit QB Payroll Monthly Per Employee Fee Usage Fee?  I am needing this because we have been "off" the past two months - charged more than what we have figured by manually counting employees for each company.

4 replies

R
RCV
November 8, 2023

Let me share some details about the billing details for the Intuit QuickBooks payroll monthly per employee usage fee, jcubin.

 

To get the billing details for the Intuit QuickBooks payroll monthly per employee usage fee, we have a specific department that can assist and handle them for you. I suggest contacting our Customer Support Team to pull up your account and check in detail. Here's how to contact them:

 

  1. Go to QuickBooks Desktop Help or press F1.
  2. Click Contact us towards the bottom.
  3. In the Ask us anything field, enter your question.
  4. Tap Search.
  5. Press Start a Message.

 

On the other hand, we can run QuickBooks Desktop billing history where you can manage your QuickBooks Desktop account in one place with the Customer Account Maintenance Portal (CAMPs). You'll see anything billed in the last 2 years including the billing details for the summary of your payroll monthly fees. Then, we can print the transaction list of the billing details. Here's how to use it to see what you've paid for:

 

  1. Sign in to camps.intuit.com or get help signing in.
  2. Select View your transaction history.
  3. From the Time Period drop-down menu, select a date range of transactions. You can select transactions from the past 2 years.
  4. Find the order you need, then select the order number to see order details.
  5. To print the transaction list, select Print this page.
  6. Select Back to my Account to go back to your CAMPS dashboard.

 

Here's how to update your payment info  if you need to. To learn more about using the Customer Account Management Portal (CAMPs) for QuickBooks Desktop, check out this article: Change, manage or update your Intuit account with CAMPs.

 

To know more about your payroll subscription details (type, renewal date, and price), you can check out this article: Manage your QuickBooks Desktop subscriptions and services.

 

Feel free to reach out to me should you need anything else about payroll fees. I want to ensure you're taken care of. Have a nice day ahead.

J
jcubinAuthor
November 8, 2023

Thank you for your quick response RCV. I have followed your suggestion below.  It does provide me the billing invoice.  I, however, receive the monthly invoice through email so this does not provide me the information I am needing. I am looking for the detail to support the invoice. I need to know the name of each employee they are charging me for and the date of the payroll payment they are charging for.  I need the detail that supports the invoice not just the amount charged.  They do have this information, as I indicated, I am just trying to get it without having to call customer service since that is time consuming and does not always provide the results needed.

M
mar2020
November 20, 2023

I am also trying to figure out the increase in fees charged per employee. We are a very small non-profit, (5 employees) and our fee jumped substantially with the November charge.

M
mjami
January 22, 2024

our has jumped up to to 25.44 and I do payroll twice a month. I am searching for another program to do what I need done with out costing an arm and a leg. Highway robbery as i got an invoice email for 1300.00 for my yearly subscription. They are ripping us a new one

 

4
4Gal
January 23, 2024

@mjami 

QB Desktop Pro Plus for single user?

How many employees do you have?

S
SheandL
November 20, 2023

Hello there, @mar2020. 

 

I completely understand that the fee increase can be worrying, especially for a small non-profit with limited employees. 

 

Currently, we no longer offer QuickBooks Desktop Payroll Basic and Standard, and if you're on one of these products, you'll be moving to QuickBooks Desktop Payroll Enhanced.

 

Moreover, with this current price increase of $6.00 per month per active employee, it's essential to acknowledge that you will have the privilege of using these additional features:

 

  • You can file and pay federal and state payroll taxes.
  • You can electronically file W-2s at the end of the year.

 

You will receive a notification in QuickBooks and an email approximately 30 days before your annual renewal date. This notification will inform you about the upcoming changes to your subscription. To continue the subscription, you will need to give your consent to the change. Your subscription fees will be updated automatically the next time you're billed.

 

Furthermore, I recommend contacting our Customer Support team. This way, you can learn more about these updates and discuss the best pricing strategy for your organization. They can also assist you and ensure you have the information you need to make the best decision for your non-profit. To do so, here's how:

 

  1. Open QuickBooks. 
  2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  3. Choose Contact Us.
  4. Write a summary of your issue, and select Continue. 
  5. Sign in to your Intuit account, select Continue, and then Continue with my account. 
  6. We'll email you a single-use code. Enter your code and select Continue.
  7. Select to chat with us or Have us call you. 

 

Please note that for QBDT Payroll Basic, Enhanced, or Standard, supports are from Monday until Friday, from 6 AM to 6 PM PT. For QBDT Assisted Payroll, you can contact them any time, any day.

 

You can refer to this article to learn how to pay taxes and file forms electronically: Set up state e-file and e-pay in QuickBooks Desktop Payroll Enhanced.

 

If you have further questions regarding the monthly employee fee, don't hesitate to get back to us by leaving a comment below. The Community forum will always be open to assist you.

B
BetteW
November 27, 2023

Good afternoon!  Am I understanding correctly that the monthly charge per employee paid was raised from $5/ee to $6/ee?  It would be nice to receive advance notice of increases so I could be prepared.  The last charge on my credit card was quite a bit more than I expected (we only paid 4 employees last month), and I have nothing to explain the charges.  I will try the suggestion above, but am not very techno-savvy.  I feel like we small businesses are really taking a beating with all of these charges and increases.  Thank you.  

    T
    Tammy5438
    August 14, 2024

    Hi.  Did you ever get a solution to this issue?  Thanks!

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