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SheenaWilton
December 12, 2022
Question

Intuit Symphony Payroll Usage Fees

  • December 12, 2022
  • 2 replies
  • 0 views

We recently received an email regarding a balance due for for 4 months Intuit Symphony Payroll Usage Fees. Doesn't Intuit automatically deduct their fees when they process payroll? Why haven't we received a bill for any of these amounts? It seems like it just went automatically to SD Credit Collections Direct Symphony. Is there somewhere I can see what's being billed each month?

 

Thanks!

2 replies

Candice C
Candice C
December 12, 2022

Good evening, @SheenaWilton. 

 

It's great to see you back in the Community! Let me share some insight into Intuit Symphony Payroll usage fees. 

 

When you purchase/activate Symphony Payroll, these are the details you need to know: 

 

  • Retail payroll renewal is $24 higher than directly purchased retail payroll. 
  • Retail payroll is free for the first employee. You will start to incur usage fees when you run payroll for more than one employee per month. 
  • If you request to return the product for a refund or cancel the payroll service, you must do so within 60 days from the date of purchase. If the request to return the product goes beyond the 60 day threshold, any refund will be denied. 

 

To ensure of what you're being billed each month or more, I recommend contacting our Customer Support Team for further assistance. 

 

Keep us updated on how the phone call goes. It's my priority that you get the answers you need. Wishing you and your business continued success! 

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SheenaWiltonAuthor
December 13, 2022

What is Symphony Payroll? When would I have signed up for it. We use QB Assisted Payroll. Is that the same thing? I can't get a refund because I didn't even know we were being billed for it until it went to collection! I tried connecting to support chat, was chatting with Danilo who disconnected me. I'm happy to pay for the service if it is indeed the same as Assisted Payroll but if it's $7 per employee, how do I get a charge of $30? Also, I don't understand what you mean when you say "Retail payroll renewal is $24 higher than directly purchased retail payroll." Do you mean if I purchased my QB from a retail store or directly from Intuit?

 

Thanks for any input you can give, Candice.

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SheenaWiltonAuthor
December 13, 2022

WOW! This is a scam, isn't it. I checked my QB account and we're set up for QB Enhanced payroll, NOT Symphony, who appears to be a third party payroll service. Am I right that Symphony IS a 3rd party service? So glad I don't just take these emails at face value.

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GlinetteC
December 13, 2022

Welcome back, SheenaWilton. Let me share additional details about the fees being billed to your account.

 

Charges on your credit card or bank account depend on the number of employees and your subscription. Symphony Payroll charges $2.00 per employee per month as long as there are checks created for the employees regardless if they do direct deposit or not.

 

You can verify the charges through the Customer Account Management Portal (CAMPs). This allows you to review charges, update your payment method, change a credit card, and update billing information and email addresses.

 

You can also utilize the look up charge in your billing history to find more details about the $30 amount. 

 

Furthermore, you can contact our Payroll Support so they can pull up your account to review and help explain the billing charges.

 

Reach back out to me if you need anything else about payroll fees. I want to ensure you're taken care of. Keep safe.

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SheenaWiltonAuthor
December 26, 2022

Thanks for the input. Can you tell me - What *is* Symphony? Is it an Intuit product?

 

Thanks.

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