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lionscampbadger
July 11, 2023
Question

Invalid Social Security Number

  • July 11, 2023
  • 1 reply
  • 0 views

I have just spent several hours on the QB chat with support trying to figure this out.  I followed all the steps that were mentioned above.  I even screen shared with the online support so they could see with their own eyes exactly what is happening when entering 000-00-0000 or even NNN-NN-NNNN.  Tried every suggestion they offered.  Even ended the conversation with the first rep and initiated a second chat with a new rep with the same result.  The second rep finally admitted that QB was not going to allow me to enter the 12 international staff members who have applied for SS#s but don't have them yet.  She did suggest that I could calculate their NET paychecks, write them their paychecks and then deal with figuring out how to pay the federal government later.  😞  I'm so frustrated I could scream.  I kept telling them that this never used to be a problem in the past and that they need to have a conversation with their "back-end" to re-write the software code. 

 

1 reply

A
AileneA
July 12, 2023

Hello, lionscampbadger. 

 

I understand the frustration of not being able to enter the 000-00-0000 or NNN-NN-NNNN as a temporary SSN in QuickBooks. However, I have replicated the issue and discovered that it is possible to use the 000-00-0000 as the employee's temporary SSN. 

 

 

 

 


 

 

You may want to open your QuickBooks Online using an Incognito/Private browser. QuickBooks can act strangely when you have too much cache in your regular browser. This way, we can see if the problem is with the browser.

 

Here are the shortcuts for the keyboard:

 

  • Ctrl + Shift + N (Google Chrome)
  • Ctrl + Shift + P (Firefox)
  • Control + Option + P (Safari)
  • Ctrl + Shift + P (Microsoft Edge)

 

Once logged in, access the employee information and enter the temporary SSN again to verify the error is resolved. If fixed, please return to your regular browser and press the CTRL+ Shift and Delete keys on the keyboard to clear the cache. 

 

In the meantime, you can pay your employees paper paychecks. Here's how to create your paper paychecks, review check printing options and print them to pay your employee: Create and run your payroll. 

 

Once you have the SSN, here's how you can set up direct deposit for employees to process payroll on time in QuickBooks Payroll. 

 

Let me know if you need further help to pay your employee with a temporary SSN by leaving a reply below. Keep safe and have a great rest of the day!

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