Question

Inviting an employee to workforce and fixing an incorrect email address

Forum|Forum|6 years ago
January 28, 2020
7 replies
0 views

When inviting an employee to workforce, an incorrect email was entered. How can I fix that? It says the was invited, but he really wasn't because the email address was wrong.

J

Jessica_NS

I'm having the same trouble. A couple employees did not receive the email. So I tried to go back into the Employee Manage cloud services. It asks me to enter subscription info then gives me a 30156 error saying this subscription is already used to activate payroll.

Tony-BetterProfitsBookkeeping

A lot has changed since 2020 . . .

For anyone needing an update on this, the place to "Remove Access" or "Cancel Invite" is now next to the Edit link in the top-right of the "Permissions" tab. Once you have done that -- and after you have updated the employee's email address in the "Profile" tab -- the option will show up in the "Permissions" tab to send a new invite, and QBO will verify what email address to send the invite to.

E

Emily M

Thanks for coming to the Community, @Casmith3157.

I’ve got you covered and can help you resend an invite to an employee for the workforce.

Here’s how:

QuickBooks Online Payroll

Go to Workers and select Employees.
Find the employee you need to resend the invitation to
In the Personal info section, choose Resend next to “Invite this employee to view their pay stubs and W-2’s Online.”
Pick Done. This will send a new email invitation to the employee.

Intuit Online Payroll

Locate Workers and push Employees.
Pick the employee you need to resend the invitation to
In the Personal info section, hit Resend next to “Invite this employee to view their pay stubs and W-2’s Online.”
Select Done. This will send a new email invitation to the employee.

I’m here if you have further questions or concerns. I hope you have a great rest of your day.

M

Mirabel

I have Enhanced Payroll on the cloud. I do not have a selection for "Workers". How do I fix in incorrect email for an employee for WorkForce? I can't change it in place. And the employee has already been invited. And there is no "site selection" option in my Employees or Payroll centers.

Thank you.

JessT

We'll help your employee change their email, Mirabel.

When your employee accepted your invitation in Workforce, their Intuit account was also created. Thus, if they need to update their email address, they need to do it on their end. Then, you can just update their email on your record, so they can receive their future pay stubs in their Workforce account.

Please have your employee follow the steps in this article: How to change the user ID or email address for QuickBooks Workforce. After that, you can update your employee's email in QuickBooks.

If you need more help, you can always go back to this thread. Your employee can also post questions in the Community if they need help.

Angelyn_T

Thank you for joining the thread, @DaMet.

The Resend? link should be available under the Email section once you've sent an invite to your employee that they haven't accepted. On the other hand, if you haven't invited the employee yet, you can see the Learn more link which routes you to the article about inviting employees to see pay stubs and W-2s online. Lastly, you can't see any link from there once an employee has accepted the invite and have created a Workforce account.

Since you don't see the Resend option from there, it means that the employee has accepted the invitation. For us to isolate the problem further, have your employees sign in to Workforce using a private window since it doesn't store any history or form data. Sometimes, the regular browser tends to hold onto information, and over time it could cause problems while working with QuickBooks.

To save you time, you can use either of these shortcut keys:

Mozilla Firefox: press Ctrl + Shift + P
Internet Explorer: press Ctrl + Shift + P
Safari: press Command + Shift +N

If the employee was able to sign in successfully, have him go back to the original browser and clear its cache to start fresh. Also, using other supported browsers can help us narrow the cause of this behavior.

If the problem continues, I suggest reaching out to our Support Team or ViewMyPaycheck Support to investigate the issue further.

Post again if you have any other questions. I'm always here to help. Have a good day!

D

DaMet

Thanks so much for replying! The employee gave me access to his email so that I could try to fix this for him.

1. He gets an email every 2 weeks (like all of us) when his paycheck is available to view, however the email comes from a different place than ours does. (Ours come from Workforce)

2. When he clicks on the link to sign in and view it, he gets a message saying he doesn't have a workforce account and to check with the administrator.

I have tried to log in as him, using for the forgotten password option, he gets an email with a temp password AND a text message on his cell phone to verify his identity. We update his password and again get the message that he doesn't have an account. I have changed his employment status to terminated, then changed it back to active, I have changed his email address to another one ALL in the effort to try to get to the option to send him another invite. Phone calls to QB get me bounced around to multiple people who don't understand what I'm trying to explain

S

SarahannC

Hi there, DaMet.

I appreciate you for providing enough details of your concern.

Based on the information you've gathered and shared with me, we'll need the assistance of our specialist. We'll have to pull up the account of your employee to further investigate this matter. With that, I would suggest getting in touch with one of our specialists. They have the appropriate tool to use and be able to help us in fixing this issue.

I can see that you've contacted to them. However, it's the best to sort it out. Please consider using this link to get some help from our payroll support: https://static.onlinepayroll.intuit.com/Support/General_Support.html.

If you have other questions, just let us know by adding a new post below. We are all right here to help. Stay safe.

O

oldworldfoods

I have invited several employees, more than 5 times, to workforce but they are not receiving an emailed invitation. Is it possible for them to just to workforce to create an account since I’ve already sent the invitations? Both my employees and myself are very frustrated with this situation.

JoesemM

Hello there, @oldworldfoods.

I can see the need to get this issue sorted out, so your employees can access to Workforce. Let me share some insights on how to resolve this.

Here are the three possible factors why your employees can't see the email invitation:

The emails were moved to your employees' Junk or Spam folder.
Their email addresses were incorrectly entered.
Their browsers' stored cache is full.

To start, let your employees open their emails and check their Spam or Junk folder from there. This way, they can locate your Workforce invitations.

Then, make sure their email address is correct. If you use QuickBooks Online and your employee has access, make sure your employee uses a different email for Workforce than the one they use to sign in to QuickBooks Online.

Once done, try resending the invitation again. For more information, check out this article: Invite Employees To See Paystubs And W-2s Online. Just go to the "I sent the invite to my employee but they didn’t see it. What should I do?" section under Get answers to common questions.

If you're using QuickBooks Online, let's have your employees open their emails via an incognito window. It doesn't store data in the cache, so it's a great way to isolate browser-related issues. Here are the keyboard shortcuts:

Google Chrome: CTRL + Shift + N
Safari: Command + Shift + N
Mozilla Firefox or Microsoft Edge: CTRL + Shift + P

If the employees received your reactivation emails, let them clear their regular browser's cache. Doing so will help them remove their junk files, so they'll function efficiently. Otherwise, have them use a different browser to help them get the most secure experience with the program.

However, if the issue persists after trying the troubleshooting steps above, I'd suggest contacting our Customer Support Team. They can create a case/ticket ID associated with your account to be submitted to our engineers for further investigation about this sudden behavior. Just follow the steps on this article on how to reach them: Contact QuickBooks products and services Support.

You can count on me if there's anything else you need. Just let me know by leaving a comment below. Take care!

L

Lhomecare

This is the message when I try to enter payroll. Can anybody help pls. I am an employee trying to view my pay stub

M

Mark_R

Thank you for posting your concern here in the Community, @Lhomecare.

I'm here to help make sure you can view your pay stub in QuickBooks Workforce.

Based on the screenshot you've shared, you don't have a QuickBooks Workforce account yet. You'll need to contact your employer and let them send an invitation.

Once done, you can go to your email and accept the invitation. This way, you can create your QuickBooks Workforce account. For more guidance, feel free to read this article: Set up your QuickBooks Workforce account.

After setting up the account, you can now sign in to workforce.intuit.com using your email address and password. From the dashboard, you can select Paycheck to view your pay stub.

You can also view your W-2 information in QuickBooks Workforce. This article will guide you through the steps: View your paychecks and W-2s in QuickBooks Workforce.

Wishing you all the best, @Lhomecare. Please know you can continue to reach me here with any additional questions. Thanks for coming to the Community.

K

KA_Grady

Close to the same issue.

We sent and invite to the wrong email address. The employee never created a workforce account.

Now were trying to change the email address. It is changed in his employee file, but doesn't update in the Invite Screen. I manually deleted it in the invite screen and entered the good email address, but it overwrites it back to the incorrect email address when I resend the invite or close the screen.

D

dwhhcemployer

Hello, as per Intuit, you have to delete the incorrect email, send to Intuit, enter new email in employee profile and resend to intuit and that will update the email to send new invite. It worked for me. This link was very helpful.

https://quickbooks.intuit.com/learn-support/en-us/help-article/account-management/get-help-sign-quickbooks-online-account/L389eWYin_US_en_US

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