Is additional pay types can't be customized anymore, why?

I checked our records and I can't find any updates, alerts, or similar posts regarding changes related to adding pay types. I also tried to set up different hourly and added pay types in my own QBO and the functions are still the same, dale39.

I'll provide steps that can resolve browser-related and technical issues that can hinder users from using QuickBooks Online properly.

First and foremost, ensure that you've added Intuit as a trusted site. Once done, check if you're using the latest versions of compatible web browsers when using QBO.

Specifically, we recommend:

• Google Chrome: version 78 or newer
• Mozilla Firefox: version 76 or newer. 
• Microsoft Edge: version 79 or newer
• Safari: version 12 or newer (Mac only)

Additional options that can resolve browser-related issues are also laid out in these articles:

• Troubleshooting browser problems
• Clear cache and cookies to fix issues when using QuickBooks

Then, go back to the employee profile and check if you can already customize when adding pay types.

Just in case you need more guidance when managing payroll items, I'll share these articles with you:

• Run payroll reports
• Manage your payroll items in QuickBooks Online Payroll

Remember, the Community forum is always available if you need further support. Whether you have questions about employee compensation or any other tasks, we're here to provide assistance whenever you require it.