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lhankardhealth
June 25, 2024
Question

Is anybody else not able to run payroll?

  • June 25, 2024
  • 1 reply
  • 0 views
the "run payroll" button is no longer on the home page and the chatter told me that only the principle can run it and that I don't have permission.  I have been running payroll for this client weekly for years.  The callback feature doesn't work either.

1 reply

A
AdonL
June 25, 2024

We're glad to have you here in the Community, lhankardhealth. I'll share details about running a payroll in QuickBooks Online (QBO).

 

There are several possible reasons why the Run payroll button is no longer working on your end. I've listed them below:

 

  • Ensure your client's QBO Payroll subscription is active.
  • Verify you have the appropriate user Role to run a payroll, I suggest contacting your client/primary principal officer to check for changes made to his/her account.

 

However, if none of this is the case, let's perform some basic troubleshooting to determine if this is a browser-related issue. Sometimes, system errors emerge due to accumulated cache. With this, we can try logging in to your QBO account using a private browser, as it ignores websites from using cookies and doesn’t record any history and data:

 

  • Safari: Shift + ⌘ + N
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox: Shift + CTRL + P
  • Microsoft Edge: CTRL + Shift + N

 

If you see the Run payroll option, go back to your regular browser and clear the browser's cache so the system can start fresh. If you get the same result, I recommend switching to a different supported browser.

 

Don't hesitate to post here again if you need more help with your account status in QuickBooks Online Payroll. We're always here to guide and assist you at any time of the day. Stay safe!

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