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February 9, 2023
Question

Is anybody having trouble with payroll set up?

  • February 9, 2023
  • 1 reply
  • 0 views
I cannot start it, keeps telling me  something went wrong on their end.
And the page does not load says it does not exist

1 reply

February 9, 2023

Hello there, lizyzor.

I'm here to share some information about why you're experiencing this behavior during your payroll setup.

 

Currently, there is an ongoing investigation about receiving a similar error in the payroll setup and while doing tasks on the Payroll page. I understand that this needs to be fixed as soon as possible. Our engineers are investigating this issue. Rest assured we will provide an update once information is available. 
 

While our engineers are looking into this, I recommend contacting our Support Team to add your company details as one of the affected users. Here's how:

 

  1. Within your QBO account, go to Help in the upper-right corner.
  2. In the Search tab, click Contact us.
  3. Enter a brief description of your concern.
  4. Click Continue.

The articles below help you run some payroll reports to generate your employee's data and complete your payroll setup tasks.
 

 

Please let me know if you have more concerns about payroll in QuickBooks Online. I'm always here to help in any way that I can.