Is anyone else fed up with quickbooks? I just spend 6 hours trying to get an over charge refunded. This is ridiculous. Don't get me started on the payroll module.

Hi Redjar,

We strive to ensure every customer is satisfied with our service.  I'll take note of your experience over the phone so we can send proper feedback to our management . We'd like to have this opportunity to better help you in a timely and efficient manner in the future.

For refund requests, I'd still recommend contacting our Customer Care Team. They'll be the one to pull up your account details and billing history. Then, discuss the refund process for you. Here's how to connect with us:

1. Go to the Help icon.
2. Select Talk to a human.
3. Enter "Talk to a human" again in the search bar.
4. Choose I still need a human, then click Contact us.
5. Select Get a callback or Send a message to start a conversation.

I've also enclosed an article that will help you check where the charges from your account are coming from and why: Understand Intuit charges on your credit card or bank statement.

Please feel welcome to reach out to me with any other questions or concerns you may have. I'm looking forward to helping you out in the Community space.