Skip to main content
September 27, 2021
Question

Is anyone else having issues with editing feature with editing an employees deductions? I have been trying for weeks but keep getting the timeout and to try again later

  • September 27, 2021
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

September 27, 2021

Hi there, lynnimplementrep.

 

Thank you for visiting again the QuickBooks Community. I'll be sharing troubleshooting steps to ensure you're able to edit an employee's deductions without any error message.

 

A cache full of history and temp files can lead to unexpected results, such as timeouts and requests to try again later. However, I recommend utilizing a private browser to access your QBO account (incognito). This ensures that the cache is the source of the problem and prevents it from keeping your browsing data.

 

Use these keyboard shortcuts based on the browser you're using:

 

  • For Firefox or Microsoft Edge, press Ctrl + Shift + P.
  • For Chrome, press Ctrl + Shift + N.
  • For Safari, hold down Command + Shift + N.

 

If it works in incognito, I recommend clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

 

If the steps above didn't work, use another supported browser as alternatives.

 

Lastly, I'm adding this article to see details about the difference between voluntary and mandatory deductions: Deductions and contributions.

 

Let me know if you still have questions or clarifications about payroll or employee deductions. I'm always here to help.