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Lrimestriad
September 5, 2022
Question

Is anyone else having problems accessing the online training thru Priority Circle?

  • September 5, 2022
  • 1 reply
  • 0 views
I can get to the area to sign in and then get a spinning circle.  I have cleared cache and rebooted.  I signed out and then back in.  I am not sure what to do next.

1 reply

M
Mich_S
September 5, 2022

I appreciate you performing some basic troubleshooting procedures to get this issue fixed, @Lrimestriad. I'm here to help you rule this out.

 

Considering the steps you've done, it's best to use a different compatible browser to sign in to the Priority Circle Online Training. Here are the links to get to the Priority Circle resource center:

 

 

I suggest getting in touch with our Customer Care Support if the problem persists. This enables them to investigate more and offer the best answer to your concern. Here's how to reach support:

 

  1. In your account, open the Help menu.
  2. Click on Contact Us.
  3. Type in a short description of the problem then hit Continue.
  4. Select either Chat with us, Schedule appointment, or Have us call you.

 

See this extra resource so you can find information on commonly asked questions about QuickBooks Priority Circle.

 

The Community is available 24//7 to back you up. Please let us know if you need any more help about this matter or QuickBooks in general.  Keep safe always!

L
LrimestriadAuthor
September 5, 2022

Did all that. Called support and spent an hour doing it all again even after I told her I had done those tasks. No help at all. Best she could do is open an investigation. No idea when I may be able to access my training modules.  This is the 3rd investigation opened since I upgraded to advance. One took 30 days the others are still unresolved. Since upgrading the first part of July I have not had full access to all of the benefits and services of the program I am paying for.  I had plenty of time set aside for training that I can not do!! 

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