Is anyone else having trouble getting employee and contractor payroll to work?

Let's troubleshoot your account to ensure that you can successfully run payroll, Candace.

QuickBooks often updates with new features. The browser is holding on to old cached files it cannot show the latest version properly. Clearing the cache helps you see the most current version. Cookies keep track of your preferences and session data. If things seem off or not working correctly, clearing cookies can reset your session and fix any issues.

Once everything works perfectly on your end, run your payroll and check if you can now access the Employees and Contractor section after processing payroll in your account.

You can explore this article for a quick overview of your payroll totals, including employee taxes and contributions. In QuickBooks, you can run a Payroll Summary report for any date range or group of employees.

I recommend exploring QuickBooks Online (QBO) Payroll services to enhance your experience with it. Our knowledgeable team is available to provide prompt support for any questions you have about employees and payments. They will assist you in understanding the features of your plan, managing accounts, and completing 1099 forms.

For additional inquiries and clarifications, visit this thread below, and we will promptly assist.