Is anyone else having trouble with QB online payroll? we have not been able to get our payroll liability form for Fed and Az also says we are due $ back, not true

Making sure payroll liability is accurate and compliant is crucial, Jean. I'm here to help guide you in resolving these issues with the right resources.

To effectively address the issue of not receiving your payroll liability forms, it's necessary to verify the setup of your federal and state tax settings. Incorrect configurations in these settings could be the root cause of the problem.

Make sure that all essential business information, including your Employer Identification Number (EIN) and business address, is accurately entered. This careful attention to detail will help ensure your tax forms are processed correctly and promptly.

Here's how:

1. From the left menu, hover your mouse over Taxes and choose Payroll tax.
2. Click the Change setting button.
3. Locate Federal tax and hit the Pencil icon.
4. Modify necessary details.
5. Hit Done.

Also, I recommend running Payroll summary and Payroll tax liability reports. Check for the amounts that cause the discrepancy with the amount.

Follow the steps below:

1. From the left menu, hover your mouse over Reports and choose Standard reports.
2. Enter the name of the report you want to run first (Payroll Summary or Payroll Tax Liability report).
3. Check the amounts in the report and look for the cause of the discrepancy.

Additionally, you can check out this article on how to handle your QuickBooks reports. 

Management Reports Overview.

Did you know that you can personalize your reports? For detailed guidance on customizing your reports, including adding or removing specific columns as needed, please refer to this helpful article. It will walk you through the steps to tailor your reports to suit your needs.

Customize payroll and employee reports.

If you need further assistance in running reports in QuickBooks Online, feel free to comment below. I'm always here to help. Have a great day.