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bfordcvcc
June 28, 2022
Question

Is anyone experiencing issues after recent QBD 2019 to QBO migration, specifically payroll? Payroll is non-functional since migration. PR support says "known issue"

  • June 28, 2022
  • 1 reply
  • 0 views
Since migration last week, I get an error message that says "Something's not right. We're not able to connect right now. but our team is working to get you back up and running. Please try again later" I've had more than 7 hours on the phone with support since 6/23/2022. They tell me it's a known issue, others are affected, and engineers are trying to come up with a fix. I migrated the company file from QBD 2019 to QBO last week, and as soon as I did that I began having this issue. All support keeps saying is the engineers are working on it. This is day 5

1 reply

A
AbegailS_
June 28, 2022

Thank you for reaching out to the Community, @bfordcvcc.

 

I understand that your concern needed and deserved a timely response. Currently we're unable to provide a timeframe on when this will be resolved. Rest assured that our engineers are doing their best to come up with a fix as soon as possible.

 

Since you already contacted our phone support,  you'll receive an email notification about the updates or resolution for this one.

 

I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. Take care.

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bfordcvccAuthor
June 28, 2022

I've received no updates or communication from QBO since reporting this issue. Tomorrow will be Day 6. This software is useless to my business without payroll. QBO is fond of these canned generic replies such as this "Rest assured that our engineers are doing their best to come up with a fix as soon as possible." This has been a most disruptive, time-wasting, and frustrating experience. 

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