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janine-contrabur
July 24, 2022
Question

Is anyone having issues with new Projects not displaying for Time Entries? Since 7/21/22 any projects created will not allow you to log time against them.

  • July 24, 2022
  • 1 reply
  • 0 views
We have created four new projects since Thursday 7/21/22 that show up in "Projects" but will not populate when creating Time Entries for hours worked against them. Different computers, different users, same results. Was hoping it was a temporary glitch, but still happening days later. Have tried deleting and re-entering with no luck.

1 reply

Rubielyn_J
Rubielyn_J
July 24, 2022

I'm here to ensure the new project will display for time entries, @janine-contrabur.

 

Since you have already used computers but the issue persists, I suggest contacting our support team directly. They have the tools to check your account in a safe environment, and they can help find the root cause of your issue and find a fix.

 

Here's how to reach them:

 

  1. Sign in to your QuickBooks Online company.
  2. Select the Help (?) menu.
  3. Choose the Assistant tab.
  4. Click the Talk to a human option.
  5. Select Get help from a human.
  6. Click either the Chat with us or Have us call you button.

 

I've added these articles to help you manage projects in QuickBooks Online: 

 

 

Keep me posted if you still have issues with your new project in QuickBooks. I'll be around to help you again. Stay safe!

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