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July 11, 2023
Question

Is anyone having issues with the payroll setup being too slow? We've had multiple conference calls with Intuit and they have us do the same things over and over but nothing fixes it.

  • July 11, 2023
  • 1 reply
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1 reply

July 11, 2023

Thanks for letting us know, sbarajas. I've come to help you rectify your QuickBooks performance when setting up payroll in QuickBooks Desktop.

 

If your QuickBooks payroll is having performance issues or is running too slow, you might want to ensure you're setting up payroll in a single-user mode and all other users have signed out. Doing so will help us run and work with your payroll setup seamlessly.

 

However, if you're experiencing the same behavior, QuickBooks might have decreased its performance if you're company file is too large. To help you get through this issue, you can run the Condense Data utility to reduce the size of your data file and help you keep running.

 

Here's how:

 

  1. From the QuickBooks File menu, select Utilities and then Condense Data.
  2. Click on Yes to the message Budget data may be moved during cleanup. Do you want to continue anyway?
  3. In the Condense Data window, select Transactions before a specific date.
  4. Use the Date field to select a date. QuickBooks will remove closed transactions on or before the date you choose.
  5. Click Next.
  6. Select a method to summarize the transactions you're removing, then Next. If you're not sure, tap on Help me choose.
  7. (Optional) Click on any of the checkboxes for the dialog boxes that follow, then clickNext.
  8. Select Begin Condense.

 

Moreover, you can run specific payroll reports to help you review your business finances and other payroll data. 

 

Feel free to let us know if you have further questions or concerns when running your payroll, sbarajas. We'll be more than happy to help you anytime. Have a good one!

July 12, 2023

We are having the SAME problem, ever since Quickbooks changed the way you setup an employee and added that new REQUIRED INFO tab.  I've been using Quickbooks desktop for over 25 years and have never had any issues navigating within the Employee Center.  Now it literally lags just trying to open the employee center, open any employee, and even trying to move the columns doesn't work anymore! Quickbooks tried to make an improvement and it unfortunately has failed.  This has nothing to do with the size of my company file or anything else like that.  We have a very small file size and it worked great up until Quickbooks changed the format.  It is taking us much longer to process payroll now, and time is money so it's costing our company money!  Not to mention how frustrating it is now.  Someone at Quickbooks needs to address this ASAP!!

KlentB
July 12, 2023

I'll share some procedures that you can take to alleviate the challenges you're facing, Jeff L.

 

As someone who has been using QuickBooks Desktop for over 25 years, it's understandable that you're accustomed to a smooth and efficient workflow. I want to inform you that our software engineers recently rolled out a security patch to all supported versions to fix the Employee Center latency issue. Let's update your product to obtain the latest features and performance enhancements. Here's how:

 

  1. Go to the Help menu.
  2. Select Update QuickBooks Desktop.
  3. Click Update Now, then choose Get Updates.
  4. Close and reopen the program once the update is completed.
  5. Select Yes from the installation prompt and follow the on-screen instructions.

 

Note that these are the latest releases you will need to have to get the fix:
 

  • 2021 R14_39
  • 2022 R9_70
  • 2023 R4_174

 

Finally, here are some articles that you can read to help manage your employees and payroll transactions:
 

 

Please know that you're always welcome to post again if you have any other concerns or follow-up questions. Your satisfaction is of utmost importance to us, and I'm committed to assisting you in any way I can.