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keepingthebooks
February 29, 2024
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Is anyone having the issue of paycheck numbers not being transferred to the check register after printing the checks? All payroll reports do have the check numbers.

  • February 29, 2024
  • 2 replies
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Original commenter did not share additional details
Best answer by telcnalc

Also having this issue with our last payroll of February.  I partially resolved it by going to the register and clicking on one employee with the problem and selecting edit, which brought up the payroll history of all.  I then went to "edit paychecks" and one by one deleted and re-entered the check numbers.  It worked on all but the last one I did (4/5 employees).   There are so many glitches and issues with QBO it's ridiculous for the amount we pay.

2 replies

C
Carneil_C
February 29, 2024

Thanks for bringing this to our attention, @keepingthebooks.

 

Currently, our product team is looking into this issue of paycheck numbers not posting to the QuickBooks Online Bank Account Register. For now, I recommend contacting our Customer Care Support team so you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's resolved. 

 

I've included the steps to contact support below. 

 

  1. From the Search tab, click Contact Us.
  2. Enter your question and select Continue.
  3. Review and choose from the following: Have us call you or Chat with us.

 

If you might encounter printing paychecks in QBO Payroll: Troubleshoot printing paychecks, pay stubs, and forms in QuickBooks Online Payroll.

 

I appreciate your patience as we work through this. If you have any other concerns about paychecks, please don't hesitate to comment below.

K
keepingthebooksAuthor
February 29, 2024

Will submit question to the Customer Care Support for updates.  Thanks

T
telcnalcAnswer
March 5, 2024

Also having this issue with our last payroll of February.  I partially resolved it by going to the register and clicking on one employee with the problem and selecting edit, which brought up the payroll history of all.  I then went to "edit paychecks" and one by one deleted and re-entered the check numbers.  It worked on all but the last one I did (4/5 employees).   There are so many glitches and issues with QBO it's ridiculous for the amount we pay.

    M
    M-T
    March 6, 2024

    I was not able to edit because of Direct Deposit. I tried voiding thinking I could redo, but that didn't help either. I ended having an adjustment for the amount as a result. It really was a supper quick fix with the QB tech as she made them "magically" appear in my register, the adjustment entry disappeared, and nothing was affected in any of my accounts. But, you are correct, there are a lot of glitches that can be frustrating and affect operations. The last big one was their updated roll out of changes in invoices. That one was a HUGE issue with my performance at work. Thankfully, they let me go back to using the old one. The new one didn't have all the capabilities of the old. 

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