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philip29
April 30, 2021
Question

Is increasing an employee's salary as simple as adjusting the pay in emp. profile? When I increase salary I get a message from QB for setting up a new hire.

  • April 30, 2021
  • 1 reply
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1 reply

IamjuViel
IamjuViel
May 2, 2021

I can help you get pass the error, @philip29.

 

Yes, you'd have to update your payroll employee's information to change their salary. Let's start by accessing your account using a private or an incognito browser. This helps isolate the error for a possible browser related since it doesn’t store data in the cache. You can use either of these keyboard shortcuts:

  • Safari: Command + Shift + N
  • Mozilla Firefox: CTRL + Shift + P
  • Google Chrome: CTRL + Shift + N 
  • Microsoft Edge:  CTRL + Shift + P

Once you're able to logged in, you can try updating your employee's salary again. You can follow these steps:

  1. Go to the Payroll or Workers menu.
  2. Select the Employees tab.
  3. Look for the employee name on the list, then tap on it to open. 
  4. Hit the pencil or edit icon beside the Pay button. 
  5. Go to the number 4 section.
  6. Update the salary rate to the raised amount. 
  7. Click Done to record the changes.

You can read through these articles to help you manage your employee's information:

Swing by here if you have other questions or concerns about using QuickBooks. I'm always here to help.

T
tahoeblue08
June 11, 2021

I have tried what you suggested (going into Incognito mode) but am still getting the same error message when I try to increase the salary for an employee.  No matter how many times I try, I get the message "Please fix the errors below."  When I scroll through everything "below" I cannot find any errors.  The only thing I am attempting to change is the amount of the salary.  Please help!

MichelleBh
MichelleBh
June 11, 2021

Thanks for the update and for giving a try, @tahoeblue08.

 

I appreciate all the efforts you've done in resolving the increased salary for an employee error message in QuickBooks Online. I'm here to ensure your employee's salary will be updated swiftly.  

 

Since the issue keeps going, let me route you directly to our Payroll specialist. They have tools to further check the main cause of the error and send a ticket to our engineers for additional investigation. This way, you can increase your employee's salary as soon as possible.

 

Here's how: 

 

  1. Go to the Help menu, then click Contact Us. 
  2. Type your concern in the box and tap Let's talk. 
  3. Choose either Get a call or Start a chat. 
  4. Complete the required data and submit the request.

 

Please call them within our support hours to address your concern quickly. 

 

Additionally, you can always run the Employee Details Report, then customize it to show the specific details. These reports contain employee data such as employment info, pay info, payroll details, and more. For the complete instructions, visit this page: Run reports in QuickBooks Online.

 

Feel easy to examine these articles for your later reference about handling employee's information, paychecks, and taxes: 

 

 

Drop a comment below if you have more questions about your payroll account. I'm glad to help you out. Keep safe. 

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