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November 29, 2023
Question

Is it normal for Online Payroll transactions to take several hours before showing up in the Bank Register?

  • November 29, 2023
  • 1 reply
  • 0 views
After running payroll for two employees, the transactions did not show up in the Bank Register for several hours. If this is expected behavior the software should let the user know!

1 reply

November 29, 2023

Thanks for checking this out in the Community, @csp54321.

 

It's possible that the paycheck was posted in a different bank account. This is the reason why you can't see the transaction in the register that you're looking at.

 

Let's open the paycheck again and check what account was used. Here's how:

 

  1. Go to the Payroll menu and select Employees.
  2. Look for the Paycheck list link in the right-hand corner and click on it.
  3. Change the date in the Filter section so it's easier to locate the paychecks.
  4. Click on the transaction to open it.
  5. Check the account in the Paid from section.

 

Once done, make sure the correct bank is assigned in your payroll settings. Here's how:

 

  1. Go to the Gear or Settings ⚙ icon and select Payroll Settings.
  2. Scroll-down and look for Accounting, then click Edit ✎.
  3. Click Edit or the Pencil icon in the Bank Account section.
  4. Choose the right bank in the drop-down list for Bank account.
  5. Select Continue and click Done.

 

 

 

Please refer to this article to view several payroll reports that you can use to view useful information about your business and employees: Run payroll reports.


 

Let me know if you have any other payroll concerns. Simply click the Reply button below to add a post. Take good care!

csp54321Author
November 29, 2023

That was not the issue. The checking account is the same as always. 
The payroll transactions did finally show up in the Bank Register. But it took several hours for them to show up.

My question is, is this delay normal? And if so, the software should let the user know.

csp54321Author
November 29, 2023

And, the payroll transactions showed up on Payroll Reports, and the Workforce emails were sent.

The problem I am reporting is that the transactions did not show up in the Bank Register for several hours. They eventually did show up in the correct Bank account register. I just want to know if this kind of delay is expected behavior.