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September 11, 2021
Question

Is QB Online support is available on Saturday?

  • September 11, 2021
  • 1 reply
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1 reply

September 11, 2021

Let me share details about the availability of our QuickBooks Online (QBO) support, @BSTC.

 

Before we start, please know that you can always tell me here in the Community about your concerns or what you're trying to accomplish while working with QBO. I'll make sure to provide an accurate resolution for them.

 

When you're subscribed to either Plus, Essentials, or Simple Start plans, support is available from Monday to Friday, 6 AM to 6 PM PT, and Saturday, 6 AM to 3 PM PT. With the Advanced plan, support is accessible at any time, and any day.

 

We've updated our support options in QBO. You'll have to log into your QBO account to contact our support. Then, visit the Help menu and choose either start a chat conversation or get a call from our experts. Here's how:

 

  1. Sign in to your QBO company.
  2. Go to the Help (?) menu.
  3. Select the Search tab.
  4. Click the Contact Us button.
  5. Enter a brief description of your concern in the What can we help you with? field.
  6. Select Continue.
  7. Choose a way to connect with us. 

 

For the time being, I'm adding this article to further guide you in managing your business's growth using QBO: QuickBooks Help Articles. It includes topics about account management, banking, and expenses, to name a few. You can click the + More topics button to view other selections.

 

Keep me updated in the comments. Hope to hear from you soon. Take care and stay safe, @BSTC.