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March 10, 2023
Question

Is QB payroll working today? I can contact them and my payroll didn't go through this mornings as scheduled.

  • March 10, 2023
  • 1 reply
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1 reply

March 10, 2023

Hey there, @111westmainstree.

 

It's my priority to help you with running payroll in QuickBooks Online (QBO).

 

Upon checking, there are no related posts shared in the Community about issues with scheduled payroll. 

 

To ensure your employees won't miss their pay, I'd suggest running an unscheduled payroll. Here's how:

 

  1. Go to the Payroll menu and select Employees.
  2. Click the ▼ drop-down, and choose one of the following options: Bonus only, Commission only, or Fringe benefits only.
  3. Select As net pay or As gross pay.
  4. Review the QuickBooks bank account to track your payroll, the pay period, and the pay date.
  5. Choose the employees you'd like to pay.
  6. Enter hours, compensation, memos, or any other paycheck info as necessary. 
  7. Select Preview payroll.
  8. Click Preview payroll details, Save for later, or Submit payroll.
  9. Confirm the amounts and payment methods and select Finish Payroll.

 

I'd also suggest getting in touch with our phone support. That way, they can investigate the cause of the issue and fix it. Simply follow these steps to connect with them:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to the Help menu.
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with support:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

 

Alternatively, you can chat representative directly from this link: QBO Chart Support.

 

On the other hand, may I know the specific error you had when trying to run payroll? This way, I can gather enough resources and look for open investigations.

 

Moreover, here are some of your tips about running payroll in QBO: Help on common payroll topics.

 

Let me know how else I can help you with running payroll or connecting support. I'm more than happy to help. Have a good one!