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October 12, 2022
Question

Is quickbooks online payroll not offering electronic payment of federal taxes anymore?

  • October 12, 2022
  • 1 reply
  • 0 views
We e-paid our federal taxes last month but that option is not there this month.

1 reply

MariaSoledadG
October 12, 2022

Let's make sure you can electronically pay your federal taxes, gregsparry.

 

We've been seeing posts similar to what you're experiencing. Let's perform some troubleshooting steps to fix the issue. You can launch a private window (incognito) and check if you're able to e-pay your federal taxes from there. Below are the shortcut keys that you can follow:

 

  • Press Ctrl + Shift + N (Google Chrome)
  • Ctrl + Shift + P (Firefox)
  • Control + Option + P (Safari)

 

If you have the option to e-pay, return to your default browser and clear the cache. The cache and extensions are probably interfering with the scripts that QuickBooks is trying to run on the page. Clearing them lets you work with a clean slate. If not, you can switch to a different browser

 

However, if you're still not getting the option, I suggest reaching out to our support team so they can double-check why is this happening. This way, they'll be able to investigate further. 

 

Moreover, here's an article you can open to for more tips about processing year-end payroll/form in QuickBooks: Year-end checklist for QuickBooks Online Payroll.

 

Fill me in if you have any concerns about federal taxes. The Community is always here to make sure you get covered.