Is there a manager in payroll that I can talk to about, getting our W-2 corrected? I am Nancy [removed] with [removed]

Thanks for sharing your concerns, @Nw92650.

Please know that I've taken note of your experience while contacting support. I will be sure to report it accordingly. 

To clarify, did you file the W2s on your own, or did our Payroll Support Team file them for you? If you filed them on your own, you need to create and file a W-2c and W-3 form with the Social Security Administration manually. To do this, see the General Instructions for Forms W-2c and W-3c section in General Instructions for Forms W-2 and W-3.

You can fix the issue in your product, then use any payroll reports you need to fill out the W-2c form.

If our Payroll Service has filed them for you, you’ll need to contact support to request a correction, as we are unable to do so here in the QuickBooks Community due to sensitive information on a public forum. 

They’ll fix it and file a W-2c form with the SSA. You’ll also receive a copy of the W-2c to provide to your employee, and an updated W-3 copy to print for your records. The expert you talk to can let you know approximately when you and your employee should expect to receive the W-2c and W-3c. 

Here are some ways to connect with support directly: 

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then hit Let's Talk.
5. Choose a way to connect with support:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

This is the best way to contact the right person to get the help you need. If you still need help, you can call them at 800-446-8848.

Don't hesitate to let me know if there is anything else I can assist you with. Take care!