Is there a reason why our direct deposit for payroll has not gone through yet

Hello there.

Let me share some information about the processing time of Direct Deposit in Quickbooks Online Payroll.

Your direct deposit funding timeframe determines how many days before a paycheck's date you send the payroll to Intuit for processing.

You may have one of the following time funding times:

• Same-day - Workers are paid the same day you send payroll to Intuit. This is only available with a Premium or Elite subscription.
• Next-day - Workers are paid the next banking day after you send your payroll to Intuit.
• 2-day - Workers are paid two banking days after sending your payroll to Intuit.
• 5-day - Workers are paid five banking days after you've sent payroll to Intuit.

In addition, you can view your direct deposit lead time to confirm what your funding time is set to and to know how long it currently takes for employees to receive their funds. Here's how:

1. Sign in to your Quickbooks Online Payroll account.
2. Go to the Gear icon, then Payroll settings.
3. Scroll to the Direct deposit section. You'll see your funding time above your direct deposit limits.

If you experience the same issue, I'd recommend contacting our QuickBooks Online Support Team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

For more information, you can visit this article: When to send your direct deposit payroll.

Nevertheless, I’ve attached this reference for future help to get tips on how to make sure your employees get paid on time when there’s a holiday: How do federal holidays affect my direct deposit?

If you have additional questions about direct deposit in QuickBooks Online Payroll, feel free to leave a reply. I'm always around to lend a hand. Keep safe.