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jcooper3
June 19, 2021
Question

Is there a setting that would prevent me from getting kicked out of QuickBooks online?

  • June 19, 2021
  • 1 reply
  • 0 views
I use QB online, and am in catching up on my weekly timesheets. Even though I am actively entering and saving data, the system automatically kicks me out after about 20 minutes. Is there a setting that I can change to stop this from happening?

1 reply

R
Rea_M
June 19, 2021

Yes, there's a setting that would prevent you from getting kicked out of QuickBooks Online (QBO), and I'm here to show you how, @jcooper3.

 

The QBO system uses a timeout duration feature that helps prevent unauthorized persons from accessing your data when you're away from your computer. Then, measures your time of inactivity from the last time you moved your mouse, clicked or used your keyboard on any transaction form.

 

The timeout default setting is 1 hour, but you can change it for up to 3 hours. Just a heads up, only the Master Administrator can update the feature and it applies to all company users.

 

To change the time out duration, here's how:

  1. Go to the Gear icon.
  2. Select Account and settings.
  3. Choose the Advanced menu.
  4. Click anywhere in the Other preferences section to view its details.
  5. Choose 3 hours from the Sign me out if inactive for drop-down.
  6. Select Save.

 

I've attached a screenshot below that shows the last four steps.

 

Additionally, I'd encourage you not to log into your QBO account using a different browser at the same time. Once the other one got kicked out, you'll automatically be logged out as well using your default browser. Then, you can perform some troubleshooting steps to help isolate any browser-related issues.

 

Also, to keep you updated with the QBO system's latest features and program upgrades, I encourage you to check out our blog: The QuickBooks Blog.

 

Keep me posted on how it goes. If you have other QBO feature concerns, let me know in the comments below. I'll be glad to help. Take care and stay safe always.

T
TaylorHeating
August 10, 2022

My system is set for 3 hours, but I continually get kicked out before the 3 hour idle time has been reached. I have cleared cache, tried an incognito window, used several different browsers....still get kicked out. SO ANNOYING!

R
Rea_M
August 10, 2022

Hello there, @TaylorHeating.

 

I can see the urgency of getting your timeout duration issue fixed. With this, let me share the details of why you're getting logged out before 3 hour setting in QuickBooks Online (QBO) and guide you on the next steps you need to take to help resolve this matter.

 

For the time being, based on our records, we have an ongoing investigation about accounts that keep getting logged out before 3 hour setting in QBO. Rest assured that this issue is being taken care of with utmost urgency. Hopefully, you can access your account within your idle time duration and get back to business in no time. 

 

In line with this, I'd recommend contacting our Customer Care team. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. You can provide INV-74145 as your reference. Here's how:

 

  1. Sign in to your QBO company.
  2. Go to the Help (?) menu.
  3. Select the Search tab.
  4. Click the Contact Us button.
  5. Enter a brief description of your concern in the What can we help you with? field.
  6. Select Continue.
  7. Choose a way to connect with us (Send a message or Get a callback).

 

Once everything is all set, you may also want to check out one of our Help pages as your reference to guide you in managing the growth of your business and everyday transactions using QBO: QuickBooks Learn and Support. It includes QuickBooks help articles, Community discussions with other users, and video tutorials, to name a few.

 

Please keep me posted on how it goes in the comments below. If you have other account management concerns or questions about QBO settings, I'm always ready to help. Take care, and have a great day, @TaylorHeating.

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