Is there another way of updating an employee’s direct deposit info than the direction of the help center? It never gives me the option to edit the banking info.

Thank you for posting here in the Community, eanthony.

Following the correct steps to edit employee direct deposit information should enable you to edit the bank info.

Since the option is unavailable on your end, I suggest contacting our Payroll Support Team. Our phone representatives have the option to pull up your account in a secure manner while maintaining your privacy. Also, they can thoroughly check on why the option is unavailable and initiate a further investigation if needed.

Here’s how:

1. Go to the (?) Help icon in your QuickBooks Online (QBO) account.
2. Select the Search tab, and click Contact Us.
3. Enter a brief discussion of your concern and click Continue.
4. Select either Chat with us (if you prefer messaging) or Give us a call.

You’ll want to check their availability by checking out this article to get assistance at the time of your convenience: Contact Payroll Support

If you need help processing payroll after changing the bank account. You can learn more about it here: Print paychecks and pay stubs in QuickBooks Online Payroll

Let me know if you have more concerns about changing banking information. The Community always has your back. Have a good one!