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lizkelsey8705
April 30, 2021
Question

Is there anyway to cancel direct deposit once processed and cut a check instead?

  • April 30, 2021
  • 1 reply
  • 0 views
Trying to get our people paid since payroll seems to be down, down not have it paid out twice.

1 reply

IamjuViel
IamjuViel
May 1, 2021

Hello, @lizkelsey8705.

 

You can cancel a direct deposit payroll depending on its paycheck date. Let me share some information on how it works.

 

Before anything else, I just want to inform  you that earlier this morning, we were alerted to a third-party issue with direct deposit processing that has delayed the deposit of employees' paychecks into their accounts. However, you need not to worry, the issue has been resolved. Your employees should expect to see the funds available in their bank account by end of the day today.

 

On the other hand, if you choose to continue with cancelling your employee's direct deposit paycheck, you'd want to consider the following:

  • For two-days lead time processing, make sure you delete it earlier than 5:00 PM Pacific Time, 2 banking days before the paycheck date.
  • For one-day lead time processing, make sure to delete it earlier than 5:00 PM Pacific Time, the day before the paycheck date.

 

If the paycheck has been processed beyond those lead time, we can no longer stop the direct deposit process. I'd recommend contacting our Payroll Support team. They have the tools to securely access your account and further assist you with the cancellation of the direct deposit.

 

On the other hand, you can also do an internal agreement with your employee. You can do either of the following:

  • You can either do an internal agreement to return the amount or request a direct deposit reversal. Here's an article for the instructions: Reverse a Direct Deposit.  Then, you can void the paycheck.
  • Inform the employee about the paycheck and will do an adjustment on the next payroll.

You can read through this article for more insights: Can I cancel Direct Deposit payments after they're sent?

 

Keep me posted if you have other questions. I'm always here to help.

J
Jewelb
May 27, 2022

I'm within the timeline. What is the process?

 

C
Carneil_C
May 27, 2022

I appreciate you chiming in on this thread and posting your concern, @Jewelb. 

 

I'd be delighted to assist you with canceling your direct deposit when you’re in the lead time process of your payroll service. 

 

Beforehand, we may check the status of your payroll. Here’s how: 

 

  1. Go to Settings, then Payroll settings.
  2. Scroll to the Direct Deposit section. 
     

From there, you'll see your funding time is above your direct deposit limits.

 

If your payroll hasn’t been processed, you can delete or void the paycheck. Let me guide you on how: 

 

  1. Go to Payroll, then select Employees.
  2. Select Paycheck list.
  3. Select the paycheck(s) you'd like to delete or void, then select Delete or Void.
  4. Click Yes.

 

Additionally, here’s an article you can refer to for more details on deleting employee paychecks: Delete or void employee paychecks. 

 

Also, visit this guide here to check your direct deposit funding time to see when your employees see funds in their accounts: View or change your direct deposit funding time.

 

Please let me know if you have additional questions or concerns about payroll direct deposit in QuickBooks Online. You can reach out to the Community at any time. Take care!

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