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June 9, 2021
Question

It is telling me I added the past pay incorrectly for one of my employees. But I doubled checked and it is exactly as it is listed on her pay stub.

  • June 9, 2021
  • 1 reply
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1 reply

June 9, 2021

Hello, Newimage0722. 

 

Thank you for reaching out to the Community. Let's figure out if this is a browser issue. We can try logging in using an incognito window. This way, we'll know if it's your regular browser, which causes this unexpected behavior.

 

Follow the shortcut keys, depending on what browser you're using.

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N
  • Microsoft Edge: Ctrl + Shift + P

 

If it works fine, go back to your main browser and clear the cache. It helps to troubleshoot and increases the performance of your browser. Also, they can use other supported browsers to better isolate the possibility of a browser-related issue.    

 

I'll be around to help if you have additional questions. Have a good one.