It’s saying I am suspended

I want to ensure we're on the same page in resolving your concern about account suspension, dm697.

I'd like to know more about this matter. That said, could you tell me what account are you referring to that got suspended? I want some information, perhaps a snapshot showing your concern. It will give me better insight into this matter and allow me to provide an appropriate solution.

Additional details you can provide are much appreciated. I'm looking forward to your reply. Have a good one!