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BennieBeagle
May 2, 2024
Question

Just switched from QuickBooks Desktop to Online and some employees are not listed

  • May 2, 2024
  • 2 replies
  • 0 views

Hello, we recently transferred our data from QuickBooks Desktop 2021 to Online, and some of our employee information has not transferred over correctly. Only a few employees are listed under the employee list / org chart, but more than half are missing. However, when we view old paychecks under past transactions, the missing employee names appear as employees in those transactions. If we try to set up one of those employees again, their social security number reads already used as they are sort of set up in the system somewhere. We tried migrating our data over again but had the same result, with most of our employees not appearing.

Is there a place some employees could be hidden? We are actively viewing all employees but still cannot find where the others are, despite them still being recognized in past transactions as employees and unable to set them up again due to duplicate information.

Thanks!

2 replies

M
Mark_AG
May 2, 2024

Hi there, Bennie.

 

I understand how crucial complete data integrity is for your business operation. I'm here to help ensure all your employee data is properly visible in your QBO account.

 

There can be a chance that some employees are marked as inactive, which is why they aren’t showing up in your active employee list. You can follow the steps below to show inactive employees:

 

  1. In QuickBooks Online, navigate to the Payroll menu, then select the Employees tab.
  2. Choose the Active Employees dropdown and select Inactive Employees. 
  3. If employees are showing as inactive, make them active by selecting each employee. 
  4. Click the Actions button and select Change status.
  5. Change the status to Active and hit Save.

 

You can also utilize the advanced search tools within QBO to find specific employees using their Social Security Number or other unique identifiers. This can confirm whether their data exists within the system despite not showing on the employee list.

 

If there are none, start running a data integrity check by using the Rebuild Data tool in QuickBooks Desktop before you remigrate. This tool helps in fixing common data issues within your file.

 

If the above steps do not resolve the issue, I recommend contacting QuickBooks Support. Our team can access more detailed tools to look into your account specifics and help troubleshoot the migration issues effectively.

 

After successfully migrating your employees, you can also consider checking out this article to see what features move to QBO: Learn how features and data move from QuickBooks Desktop to QuickBooks Online.

 

If you have additional concerns besides migrating employee data from QBDT to QBO, please feel free to leave a reply. I'm here to assist you anytime.

M
Mark_AG
May 5, 2024

Hi Bennie,

 

Hope you’re doing great. I wanted to see how everything is going about missing employees issue you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

 

Looking forward to your reply. Have a pleasant day ahead!

B
Brittlitt
October 5, 2024

I have the same problem. All employees are there except one and they’re active on my desktop version but not showing up online

    I
    Irene R
    October 6, 2024

    I am glad to have you here on this thread, Brittlitt.

    Upon checking on our end, an investigation has been rolled out regarding missing employees when importing them from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO). Rest assured that our Product Engineering team is working diligently to resolve this issue quickly.

    Since you're one of the impacted users, it's best to contact our support team to ensure you'll be included in the list of affected users and receive regular status updates via email. You can follow the steps provided below to contact them:

    1. Log into your QBO account.
    2. At the right-upper screen of your QBO account, click Help (?).
    3. Go to Search, then enter Contact Support.
    4. Click on the Contact Support tab.
    5. You have the option to either chat with an expert or receive a callback from them.

    Please know that our QBO customer team support hours vary on your subscription. Here's a guide you can check:

    • QBO Simple Start, Plus, and Essentials support team are available Mondays to Fridays from 6 am to 6 pm and Saturdays from 6 am to 3 pm.
    • QBO Advanced support team is available at any time of the day.

    Following the successful migration of your employees, you can visit this article to discover the features available in the transition to QBO: Learn how features and data move from QuickBooks Desktop to QuickBooks Online.

    Reach out to us again i you have further concerns migrating data from QBDT to QBO or any QuickBooks-related concerns, Brittlitt. The Community is here 24/7 to address them. Keep safe!

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