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David7384
August 16, 2023
Solved

Late PTO approval

  • August 16, 2023
  • 1 reply
  • 0 views

Hello,

 

I was late to approve some PTO requests. I now get the following message:

 

Request cannot be approved

This request falls within a pay period that is locked. You can either deny it or unlock the pay period.
 
How do I unlock the pay period?
 
Thanks!
Best answer by JamesAndrewM

Hello there,

 

You'll need to be the Admin within the account to get this time unlocked. Here's how:

 

  1. In QuickBooks Time, go to the QuickBooks dropdown and select Unlock Exported Time.
  2. Choose a Start Date and an End Date.
  3. Select All employees and choose individuals, groups of employees, or all employees to unlock time.
  4. Review the timesheets, then select Unlock Timesheets.
  5. In the notice that displays, click Confirm Unlock.

 

For detailed information, refer to this article: Unlock QuickBooks Time timesheets exported to QuickBooks.

 

However, if you're already the Admin and the option is unavailable, you can chat with QuickBooks Time support to get help from an expert.

 

You can visit this article for future reference: Approve or unapprove QuickBooks Time hours from QuickBooks Online Payroll.

 

Feel free to post here again if you have further QuickBooks-related concerns. We are available 24/7 to lend a hand with each of your queries. Stay safe!

1 reply

J
JamesAndrewMAnswer
August 16, 2023

Hello there,

 

You'll need to be the Admin within the account to get this time unlocked. Here's how:

 

  1. In QuickBooks Time, go to the QuickBooks dropdown and select Unlock Exported Time.
  2. Choose a Start Date and an End Date.
  3. Select All employees and choose individuals, groups of employees, or all employees to unlock time.
  4. Review the timesheets, then select Unlock Timesheets.
  5. In the notice that displays, click Confirm Unlock.

 

For detailed information, refer to this article: Unlock QuickBooks Time timesheets exported to QuickBooks.

 

However, if you're already the Admin and the option is unavailable, you can chat with QuickBooks Time support to get help from an expert.

 

You can visit this article for future reference: Approve or unapprove QuickBooks Time hours from QuickBooks Online Payroll.

 

Feel free to post here again if you have further QuickBooks-related concerns. We are available 24/7 to lend a hand with each of your queries. Stay safe!

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