Manage Payroll Cloud Services
- September 12, 2022
- 1 reply
- 0 views
We're using QuickBooks Desktop version 22. After upgrading from version 18 last October, we have been unable to use Manage Payroll Cloud Services. It simply does not open when you click it. I've had multiple calls with QuickBooks troubleshooting the issue and we still have not solved the problem. We cannot open the payroll cloud services to add any new employees so they can use workforce to view their paystubs.
This happens on multiple computers, different operating systems, same result.
We tried test files with little content in them, same result.
We've used every tool possible with QB tool hub, same result.
Does anyone have any help out there to figure out why we cannot open Payroll Cloud Services in QuickBooks Desktop? We tried reverting back to version 18, but QB has since disabled that service.
When clicking to open, just a little blue circle shows up for a second like its doing something, and then nothing. This happens on many things within QB like, Manage Your Account Under Company/My Company, and Enhanced Payroll Button. And it may or may not be related, but installing version 22 on each of these computer, QB would not activate on its own. It was just a never ending loop until we call QB for them to get us to a different activation screen and they gave us an activation code. I feel like its related, but it may not be, just thought I'd throw that out there too. Please, any help will be greatly appreciated.