Mandatory payroll info update

Hi there, booksgal14.

Thanks for reaching out for support here in the Community. I want to make sure you're able to update your payroll info in your QuickBooks Desktop account.

In this instance, I recommend reaching out to a member of the Desktop Payroll Support Team. Agents have the necessary tools available to take a closer look at your account to determine why you're not being listed as the Primary Admin. Here's how to get in touch with the team:

1. With QuickBooks open, press the F1 key on your keyboard.
2. Select Contact Us.
3. Enter Support in the field and click Continue.
4. From here you can begin a live chat session with an agent.

The following linked article provides these steps if you ever need them again in the future: Contact the QuickBooks Desktop Customer Support Team

Feel free to reach back out if you have any other questions or concerns. I'll be here to help in any way that I can.