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subsplus85
March 19, 2019
Question

message in payroll quickbooks ran into an error while trying to send your usage data

  • March 19, 2019
  • 1 reply
  • 0 views

i am getting a message when i go into payroll which states quickbooks ran into an error while trying to send your usage data...

1 reply

S
SterlingD
March 19, 2019

Hello, @subsplus85.

 

Thanks for reaching out to the Community about receiving an error while trying to run payroll. I'll be happy to help.

 

If you're experiencing browser problems when visiting Intuit sites, there are a few basic troubleshooting steps you can perform. The first I recommend, is to clear cache.

 

To clear cache in Chrome:

  1. Select the More icon ⋮ on the upper right.
  2. Select Settings.
  3. Select Advanced at the bottom of the page.
  4. In the Privacy and security section, select Clear browsing data.
  5. Check the Browsing history box.
  6. From the Time range drop-down, choose All time.
  7. Check the Cached images and files box.
  8. Select Clear data.

After clearing cache, if you're still receiving an error message, please try the steps here.

 

Please keep me posted on your results with this here, the Community has you covered. Thanks again, I'll be standing by for your response.

C
Cas9
September 1, 2020

I don’t believe I have chrome , Microsoft edge 

R
Rasa-LilaM
September 1, 2020

I’m here to guide you on how to clear the cache in Microsoft Edge, @Cas9.

 

When you visit a website, the browser stores information, files, downloads, etc. These old files can cause some display or access problems. Clearing the cache helps applications run better on your computer.

 

For Microsoft Edge:

 

  1. Click on the three dots icon or More actions and choose Settings.
  2. Then, press the Choose what to clear option and choose the type of data you want to remove. For example, Browsing history, Download history, Cached images, and files, etc.
  3. Hit the Clear button.

For additional resources, see the Clear cache and cookies to fix issues when using QuickBooks Online article. It contains links on how to remove the browsing history for each browser. Also, you'll find the steps  on how to clear Intuit-specific cookies.


Click the Reply button if you have any other concerns or questions about the product. I’m more than happy to answer them for you. Enjoy your day.  

 

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