Migrated from QB desktop, can't add employees

I'll explain why the Add an Employee button is greyed out in QuickBooks Online Payroll (QBOP), @TLC Pagosa.

It's important to know that only users with all access permissions can add, edit, and delete employees in QBOP, such as the primary admin, company admin, and standard all access. That said, I recommend reviewing your role.

If you're the admin, I recommend troubleshooting your browser to clear the outdated cache that causes the greyed-out button. Please refer to these keyboard shortcuts:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Shift + N

Once resolved, go back to your original browser to clear its cache or switch to another compatible one

If the issue persists, I suggest reaching out to our customer support team. They are equipped with tools that can add employees on your behalf. To do that:

1. Go to Help and select Contact Us.
2. Click Payroll.
3. Choose between Chat with us or Call us.

Once you've added your employees and set up their information, you can start running payroll so they can get paid on time via direct deposit or paper check.

Let us know if there's anything we can help further about adding employees in QBOP. We'll ensure to take care of your concerns. Be safe and have a good one.